Bert Van Vliet, BASc., MCSE
 905-337-0958
"skyknight-at-sentex-dot-net"

Network & Technical Support Specialist,
Microsoft Windows-based Environments 		350 Kerr Street, #314
Oakville, Ontario, Canada
L6H-4R7

PROFILE:
  • Ten years of experience in technical support of networked Windows-based client-server environments operating on Intel-based hardware platforms.
  • Microsoft Certified System Engineer.
  • Proven experience in Windows-based system administration. (NT, 2000, XP)
  • Excellent technical knowledge and trouble-shooting expertise.
  • Excellent written and verbal communications skills.
  • Quick and enthusiastic learner.
PROFESSIONAL EXPERIENCE:
Technical Support
  • Provided telephone support to clients and associates regarding network connectivity problems, operating system faults, network printing difficulties, and application issues in a call-centre environment.
  • Provided technical support and troubleshooting expertise for corporate voice-mail and telephone systems.
  • Installed and configured Windows-based server and client software on Intel-based server hardware platforms in multiple operating system environments. (NT, Windows 2000, Windows XP/2003)
  • Installed and provided support for Microsoft Exchange Server and Microsoft SQL Server as well as customized third-party applications.
  • Provided network connectivity trouble-shooting expertise for LAN, WAN, and dial-in environments, dealing with switch, router, and TCP/IP issues.
  • Installation and configuration of web-servers using Microsoft's Internet Information Server software.
System Administration
  • Ensured operating system and application software was maintained at a consistent revision level across several network operations centers, developing and implementing plans for upgrades to correct any deficiencies.
  • Responsible for creation of user logon accounts and configuration of access rights in both Windows (NT/2000) and Novell Netware-based environments.
  • Created and implemented guidelines for user access rights and file security procedures.
  • Reviewed and revised backup procedures to ensure maximum recoverability in the event of a server failure.
  • Monitored server and network performance to detect system bottlenecks, providing recommendations to alleviate any detected problems.
  • Planned and implemented company-wide deployments of new hardware and software.
EMPLOYMENT HISTORY:
Feb. 2002 - Present Information Technology Associate TORLYS Inc.,
Mississauga, ON
Feb. 2000 - Nov. 2000 Network Specialist Quartet Service Corporation,
Toronto, ON
Nov. 1997 - Feb. 2000 Technical Analyst,
Consultant		 CGI Group Inc.,
Toronto, ON
EDUCATION:
  • Trios Training Centres, Microsoft Professional Certification.
  • University of Waterloo, Bachelor of Applied Science, Engineering.

ACTIVITIES AND INTERESTS:

REFERENCES:

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